Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Items purchased from us that are unused and remain sealed in their original packaging may be returned, and must be received within 14 days of item delivery date. Pending inspection, a refund will be issued less the shipping charges. Used and/or damaged items are non-refundable. Please note that some manufacturers may charge a restocking fee of between 15-20% on the return of non-defective merchandise.
If an item arrives damaged, or you receive the wrong product, please contact us within 3 business days of item delivery. A replacement will be issued in these situations.
To process a refund, please contact us with your Order-id# so that we may provide you with a return authorization code. Packages returned to us that are not pre-authorized cannot be accepted.
Refused deliveries are subject to a refund less the cost of destination and return shipping, along with any restocking fees assessed by the manufacturer.
Please click here to contact us.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|